My physical server hosted with them has been fine all day.

having just spent the whole morning fart arsing around trying to sort out why I couldnt connect (i thought I'd just screwed the server I was installing)I eventually got to speak to an eskimo via a bean can and a bit of string who very very quietly told me that virgin media had blocked their ip range, although virgin medias support (another super quiet, distorted person a billion miles away) told me he knew nothing about it, this was obviously after the 20min (£10!!!) support call that told me it was my fauilt.

I've tried searching and this was the only bit of news I found ( for some reason I cant connect to news.google either).

sorry just had to rant - nothing of any real use here...... o hum red wine it is then.....

I have the misfortune of using 1and1 for hosting - in a 14 day period I have had 5 days of downtime, been kept on hold by disinterested support personnel for hours at a time, given conflicting advice on whether they support AJAX and was suprised to find out that AJAX is only supported on Linux Servers.

To call them useless is a complement.

http://www.evilscience.co.uk/?cat=8

FTP for fasthosts is also knackered. (Has been since 3pm according to their message - it's now just gone 5pm!)

All my 1and1 hosted ecommerce sites are down since around lunchtime - and still down.

Strangely it seems to affecting Virgin Media ISP users more than others as far as I can make out.

No problems here with my 1&1 hosted sites / email today, touch chipboard...

Why would this have affected gmail, anyway?

1 and 1 are usually very reliable - so this is unusual for them.

A previous customer used to have a server with 1and1 - they were impossible to get hold of. E-mails to their support/customer services team would often go unanswered, or when they were answered they would not be correct technically or have any proper use.

Their UK phone support teams never seemed to exist, with calls always ending up being transferred, in queues for literally hours, and on two occassions when they were got through to the call quality was very poor and was dropped on both occassions.

They are cheap, but they never seemed able to offer very good customer service. Of course, this was my customer's experience that I was involved with. It was just one account about a year ago - it may have been out of the ordinary or have improved since, but I've never had the urge to find out myself!

More fool you for having to phone, AJAX is client side with some server request - which are done over HTTP, so the server has no idea if it's an AJAX request or just a normal browser request. Unless of course you were enquiring as to if they had the MS AJAX user controls available on .net

I had no problems today accessing my site, which is hosted on 1&1, from work. Now at home and using Virgin Broadband, I can't access it. If you call the Virgin Status Line they tell you that they have a problem with accessing sites located in Germany, which is were most 1&1 sites will be physically hosted.

I just moved my web site to 1and1. paid that little bit more, thinking I was going to get better service than with Globat.com, who are unspeakably bad.

it looks like you don't get what you pay for after all. It's not a big ask is it? that your website is up and running.

I'm glad I don't rely on it to do business. F*&$^N£ B"*£s)%

How is 1 and 1 a UK web host?

Although it advertises like it is, it was based in Germany last time I looked!

You say 1 & 1 last went down in January, what about the massive outage the reg reported in October?

http://www.theregister.co.uk/2007/10/31/1and1_dedicated_titsup/

Short memory?

One of my clients can't reach a 1&1 hosted site that's working fine for me. Trying to find out who her ISP is.....

Only five days they're e-shop consistently timed out paymenst over a 3 month period for us, took ten days and legal threats before they implemented the fix we suggested to them on the first day. Definetly not 99.9% uptime.

This is still an issue for me, I have been unable to connect to 1and1.co.uk and all my domains and emails all day. I am also a Virgin Media customer?

So who do we contact or more importantly who is going to fix this!?

"We are having connectivity problem across our network this will result connection problems for our customer. Our engineers are investigating."

proxy gets round this

webcache.virginmedia.com

PORT 3128

go to internet options/connections/LAN settings/

Check The Proxy Server Box And enter the proxy details (address/port) click ok on everything

problem fixed

just uncheck the proxy sever box to go back to normal settings

I suspect it's a serious problem with international routing in Germany. At the moment I can reach only a small number of German and Austrian websites . I tried www.heise.de (which is likely to have information on the problem) but couldn't reach it. I am on Virgin (NTL), but I don't think it's their fault, at least not entirely. I tried traceroute to Germany from the Netherlands, the US and from Poland. Only Poland worked. This has been going on for at least 2 hours. I am also having problems with many Austrian sites, although all universities seem to be reachable. No problems with French sites. It really looks as if the major route to Germany (DE-CIX in Frankfurt?) is cut off.

As to the Gmail problem: Sometimes I can reach Gmail, sometimes I can't. I suppose it depends on which of the many IP addresses I am getting for it.

Hans

My Business server (along with my email and gmail.com) has been, and still is, unreachable via Virgin Broadband.

However, connecting via next doors wireless connection (thank god for people who can't set up their modems!) is fine.

9.99% uptime == 53 minutes downtime per year.

I moved from 1and1 about 3 years ago after having nothing but problems, do what I did, claim every penny of your money back and really stick it to them.

Despite claims, the UK supports is all but non existant, and if by some act of God, there is sombody you can talk to, they won't know their arse from their elbow. Also their management UIs are dreadful, and I don't know weather they've fixed it yet but their DNS management UI was broken for at least a month when I was with them.

1and1 are a dreadful host, in fact I can't think if a single other company (and I've been through a few) who were anything like as bad. I cannot denounce this company enough.

Talked to a few people and so far as I can tell these issues have only affected people using certain ISPs. Only people I know who experienced any issues are Virgin/NTL customers, everyone else I know (including myself) with various other ISPs have been fine.

EMail from Support within an hour of emailing them...

Dear Peter Sparks,

Thank you for contacting us. We sincerely apologize for the inconvenience this has cause you and yourbusiness however as of this moment we have a connectivity issue with Virgin Media. Please rest assured though that our system administrators are aware of the problem and that they are taking extra measures toresolve this the soonest possible time. Again, my sincerest apology. Thank you for your patience and understanding. If you have any further questions please do not hesitate to contact us.

--Sincerely,

Florence DoitTechnical

Support1&1 Internet

Nice quick reply.

1 and 1 support is based in the phillipines for their first line, s far as I could work out, they're second line is in various places, I talked to someone in America, and their third .line is in Germany and Romania

Yes, I'm a Vergin Media user and I can only get 1and1.com. No 1and1.co.uk sites including admin. No French, Italian, German sites. None of my .co or .org.uk sites all afternoon. Email also down all afternoon so It took all this time to register on the Register to send this message with me eventually using another email account.

Thanks Smokindope, your proxy suggestion worked to access the effected sites, but how about email, can that by fixed in a similar way?

Thanks for the tip about using the virgin proxy. Browsing 1and1 now OK but still no email.

Well, it's 11pm and still not working - this is causing me major issues - how on earth do these companies manage to screw up big time??? Can we claim compensation of these retards? It's cost me £400 because I could not work today as I needed both 1&1 email access & another German webmail client.

Just been on the phone to Virgin Media Tech guy. The problem is definitely a downed router, possible a physical problem or could be software. Fix time is now 15:15 tomorrow 30th November. This is a national outage to most German based websites. Emails appear to be out until tomorrow. I can get my website http://www.timeless-moments.co.uk but only via Smokindope's brilliant bit of help. I would be interested to know if anyone else can get either my website or 1and1.co.uk. As an aside, 1and1 have been very good for me over the last two years with only one minor incident we noticed lasting a few hours. I think this is purely a VM problem, not 1and1.

Ian

http://status-cable.virginmedia.com/vmstatus/summary.do

This shows the level of outages they have but does not indicate the national problem.

There is a status number to call for Virgin it is: 0800 561 0061.

Cheers

Ian