BT need a kick up the arse
They have been growing fat from the profits of their infrastructure for far too long without investing anything in modernising it. The 21CN kit that BT are rolling out is a pile of crap, after they converted my telephone exchange to the new kit my broadband speed halved.
I used to get a steady 8000kbps connection and approx 790k/sec download speed, BT decided that they "may" get a 24000kbps service from the exchange, so installed the new kit, for the first 10 days afterwards my internet was fixed at between 300 and 1200kbps with download speeds struggling at about 50k/sec average.
BT then decided to "fix" the internet problem, increasing the speed to 3500kbps and about 280k/sec average download.
Me and the neighbours decided to write a complaint to BT about the speed issue after the exchange upgrade, their response: "You are too far from the exchange, you should not be able to get more than 1000kbps connection speed".
*spits at BT* I can't wait to move to France, at least I will get a decent fiber infrastructure and connections up to 100,000kbps