Take my misfortune and don't go there!
Here is a copy/pasted "technical support" thread. (newest first.. so read from bottom up).
Funnily enough I renewed a domain June and had an identical situation which was due to Eurid.org apparently. Having suffered far worse this time I some how doubt it now.
If they even responded it would be good.... but 17 days for the FIRST response while my whole website was down. When I did get a response I am told that my site will be back "within 48hours" .... well yippee - thats only 19 days late for a mistake THEY made!! Not even a proper apology!
Just don't go there....
Response (Farhan S) 21/10/2007 11:55
Thanks for your email, dated: 16/10/07
123-reg would like to apologise for the delay in responding to your support query, this has been caused by an unprecedented amount of contacts to our support team
I do apologise for the inconvenience caused. I have asked my manger to get this domain reactivated will be in your control panel with in 48 hours thanks.
Customer (Duncan xxxxxxx) 16/10/2007 14:28
4 days on and still nothing at all.
Customer (Duncan xxxxxxx) 12/10/2007 13:07
Oh and yet again if I try to call you - which frankly is probably be the only way to get this addressed - AGAIN - I have to wait 20 minutes, paying 10p a minute.
So in the space of 6 months I will have spent £4 on phone calls because you are incapable of even REPLYING to your technical support queries.
I mean these are all written? Do you not look at them? Not even a "oh its a bit busy but we will do it xxxx".
I have PAID YOU to renew a domain name. It has now been 8 days without a response.
I've not been able to access the site for 10 days. This is simply NOT ACCEPTABLE.
The fact that this is a CARBON COPY of last time when you assured me to was an issue with EurID and the fact you were bringing new technical support people up to speed.
Why are we here again?
Customer (Duncan xxxxxxx) 12/10/2007 12:57
You think 8 days is acceptable?
Customer (Duncan xxxxxxx) 04/10/2007 16:28
I renewed a domain name - xxxxxxxx.eu - this morning and as yet it has not been updated in the root DNS servers at eurid.org.
As this is exactly what happened with my last two .EU domains, please ensure that the domain is taken out of Quarrantine ASAP. I do not want the downtime I endured when they were updated.
It has been paid.