"The prices payable for the items that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned."

You never know though...maybe Tesco are feeling generous!

Damn, should have waited for a bit before buying the console

Cheaper to buy the console than it is to buy any of the games.

Just be wary of the product terms and conditions page, which states in section 1:

"If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned"

:(

I think they've copied and pasted the console part in accidentally? The same bundle is available elsewhere for the same price, but doesn't include the console... so don't waste your money getting this quickly thinking you're on a good one, cos I don't think it'll turn up, and even though it might be fale advertising or whatever i'm not sure how many of us would bother sending it back and Tesco will make a packet!

This Tesco.Com store is currently unavailable due to essential maintenance.

We hope to have the service back to normal as soon as possible.

We apologise for any inconvenience caused and look forward to seeing you back here soon.

Thank you for shopping with Tesco.Com.

Halfway through the order, they tore down the store!

http://www.tesco.com/entertainment/product.aspx?R=818488

"This Tesco.Com store is currently unavailable due to essential maintenance."

Worryingly there is a sneaky "<%@ Language=VBScript %>" tag at the top of the page. Oh well, I guess we can't all use real programming languages!

Great guys, you just ddossed them out or something.

We're sorry...

Tesco.com is currently unavailable due to essential maintenance.

We hope to have the service back to normal as soon as possible.

We apologise for any inconvenience caused and look forward to seeing you back here soon.

Thank you for shopping with Tesco.com.

I got an Xbox 360 bundle for free, in store.

Of course, this was when they still had their "If the price you pay at the till is more than the price displayed on the shelf, we'll refund your money and you can keep the item" policy. Or R&R as it was known to the cognoscenti, who didn't share intelligence about misprices with each other, dear me no, not ever...

They have removed it :-(

You need a law like was recently implemented in Quebec, Canada.

It states that if a product is advertised or labled at price X, but the retailer really ment price Y, if it scans at price Y they have to sale it to you at the lowest of the 2 prices - 10$. This also applies to web order in that they HAVE to honor the listed price at the time of purchase.

This was done to avoid supermarkets labeling things at, say, 9,90$, then charging you 9,95$ or 9.99$. Now, if they do that and you catch them, they are obliged by law to give you the article free. Cut down enormously on labeling fraud

It gives a link to the legal store!

http://www.tesco.com/extra/search.aspx?Ntt=xbox&VSI=0&Ntk=primary&Nty=1&Ntx=mode%2Bmatchall

yet another tiring pricing mistake... hardly cutting edge IT journalism is it? el reg have been rolling out these dull tales for years...

Tesco only take £1 in every £8 circulating on groceries in the UK, presumably they cannot afford a bit of good will this time round.

that seems pretty much the price you'd pay in most American stores. Well, almost.

The Web page is nothing more than a legal 'invitation to treat' - that is an offer to enter negotiations which if completed will result in a legal contract. It has the same status as goods on a shelf, a shop window display or an advert.

Clicking on the button and going through the check-out constitutes the act of 'offering' a price for the goods. Tesco must then choose to accept or reject your offered price (£35) for an XBox 360 + goodies.

If they choose to accept and your card is debited (you are said to have provided 'consideration') then a contract is brought into being between you and the store. Tesco would be legally obliged to supply you with the XBox 360 for the minuscule sum being advertised.

HOWEVER - either party is able to walk away from the process right up until the acceptance of the offer provided they inform the other party they are doing so. This is what Tesco will do; they will say there was an error, you card was not debited and they're sorry for the inconvenience. They are not obliged to you in any way.

Correspondingly, if your offer of £35 was accepted by Tesco you would be obliged to pay it otherwise you would fall foul of the contract that would exist between you.

Obviously, contract law gets much more complex than this, mainly around what exactly constitutes a legal relationship, what consideration is and so on - all of which helps explain why contract lawyers are quite so rich.

I ordered this item earlier when the site was live and recieved a processing error, I thaught it may have been my new credit card at fault combined with the overlaod on the server with number of people also trying to order.

Tried it again but this time with my debit card and again a processing error so I left it thinking they have clocked on and are not allowing orders to be processed. However now I check my online credit card and bank accounts and both respectively show debits of the ammounts for the "unprocessed" orders from tesco.

Im quite worried as I have not recieved any sort of email confirmation of a successfull order from tesco at all.

I am proud to state that me and my mates were on to this from the off. At about 11am our desk got a tip-off that the Virgin Megastore website was selling xbox bundles for £35. Considering Virgin are in the middle of being sold off at the moment this could have been a genuine mistake or a disgruntled employee - we will never know! We managed to get 2 before experiencing technical issues when one of my team (lets call him K) banged xbox into a couple of price comparison websites and bingo! Up popped tesco's - at the rather unusual price of £33.43. It took about a second for the penny to drop. It was obvious that Tesco were using an automatic price checker system to search the net for the cheapest price, take 1p+5% off and then repost the price as their own. Although Virgin were foolish to post their price they did pull it very quickly. Tesco, however, are very much the fool who followed and I'm sorry but they deserve to lose out on this one.

I work in the financial markets and although I cannot get specific there are routines in place inside trading software that are dedicated to pulling spurious prices for bonds and options out of the market if they get hit. After the first trade, bang, it's pulled. If not we could be taken by anyone and could face losing a fortune. It's a free market - why should Tesco be any different?

Their system was working perfectly and I'm pleased top say that me and my mates spent the rest of the day ringing everyone we knew and telling them all about it. It is not often that we the average joe get a chance to clean up and imagine little jonny's face when he gets an xbox instead of a bike for christmas. It's tescos obsession with undercutting competition that got them into the situation. Stuff'em

Where the customer always wins.

If they screw up the pricing then you are always entitled to the lowest price.

Our consumer protection laws are rather strong.

I've used them a number of times. :)

Just been informed by one of my crew that (according to their credit card company anyway) their payment has been accepted by Tesco's - this is going to be interesting......

This doesn't look to be Tesco's fault, the same item was being touted on Virgin Megastore and Woolworths at the same price, it looks like whoever provided them the bundle info is at fault (at least the other 2 pulled it off within a couple of hours, Tesco kept it on for ages).

Good point but if the low low price was a result of Tesco automatically undercutting the competition then I cannot see how it can be called a mistake. The price they posted was a genuine response - if Virgin stood by their price of £35 you can bet Tesco would have entered a lower bid as they seem to be obsessed with undercutting rivals - that IS a reasonable expectation for consumers familiar with Tescos to have! Also it was possible to buy the new H.P. book from Tesco's when it was first released for a FIVER. Almost a 75% saving on the RRP! You could say they aleady have form....

Tesco's have actually taken the money out of my bank account from me buying this last night, where does that leave us then?

Argos make this mistake all the time and generally the news is full of people complaining that they didn't honour the price.

When the retailer I was working for made the same mistake on a TV and listed it at .99p we decided to honour it - well why not, Argos had only the week before had a lot of negative press and we decided it'd show us in a good light :)

...advantage of this type of thing on several occasions. Most recently with my car, £1.5k* under-priced on their website, I'd laid a deposit down before they could take it down and re-list it. They realised their mistake eventually.

* - £1.5k might not seem much, however, I got £5.5k worth of car for £4k, so enough to make it worthwhile...

It seems that Tesco are now resorting to mis-using existing contract law relating to postal contracts to squirm out of this one;

http://www.e-consultancy.com/news-blog/364560/major-retailers-in-xbox-price-mishap.html

In response to Tesco's furious back pedalling 'K' has formed a forum to try and get Tesco to face up to their responsibilities!

Facebook users can find it here;

http://www.facebook.com/group.php?gid=7202406620