
newegg: Hello, we believe we sent you 5 computers instead of one.
customer: Oh yes, thank you very much.
newegg: Um, would you be so kind as to send the 4 extra back?
customer: You realize in the U.S. it's legal for me to keep them and I'm under no obligation to return them?
newegg: Yes we do. But we are asking very nicely that you send them back.
customer: Can you perhaps motivate me to send them to you instead of giving them to family members or selling them on eBay?
newegg: Well, we'd really really really like them back. We'll pay your shipping.
customer: So you are willing to pay me to ship these back to you, so you can recover your $1,600 worth of items? And that's it?
newegg: Well, um. I can also give you a $50 gift certificate good for your next purchase at newegg.
<silence>
newegg: Did I mention we'd really really really like them back?
<click>