We've had some problems with the broadband service we get from Virgin, but beleive it or not, it's not there problem, or mine. Due to the two local exchange boxes getting vandalised (I.E. little bastards got bored during the holidays), our service is being routed through the next closest box, which is almost 1/4 of a mile away, and very busy.
The two local boxes can only be replaced by BT apparently, and only after getting permission from the council. Last time this happened, it was ages till BT pulled there finger out, so I decided to phone them up and get the ball rolling.
"Would you like to sign up for BT broadband?"
-"No, I want the local exchange box fixed."
"But were very competitive in the price market."
-"Makes no difference if the local exchange box is busted now doesn't it."
"Well, you should realy ring up your broadband provider then."
-"Why? They don't own the local exchange boxes, they rent usage on them from BT. Therefor your company are the ones who have to repair them."
"Thats not my department."
-"This is the number I was given for faults on the system. This is technical support right?"
"Only for customers of BT, all other complaints are handles by our enquieries line."
-"Your joking right?"
"No sir, now would you like any other services?"
I managed to stop myself asking for Satans extension number, I had other things to deal with. Funnily enough, the second number I dialed did get the desired result, and I have been told an engineer has been to the sights, and has got it marked in the system as a pending job. However, its going to be "anything upto a month" before work is started. So until then, I'm debating if I should ask Virgin Media for a refund for the two months that the lines been screwed.
Think i'll get my money back?