Not so much of a surprise
When you consider that the largest FM company in the world can't even migrate it's own internal systems to a new operating system without having to get external consultants to help it, it's no wonder they're looking to Google to provide them with application support.
Most of CG's work is outsourced to smaller companies. So if you're buying from CG they don't have the inhouse skills to do the job most of the time - just management to hoover up the cash!