Land Registry techies - 66 hours a week for maintenance!
Below is a real email exchange between me and the Land Registry when I questioned why they "shut" their online service (i.e don't process search results) all day Sunday and every evening. I stupidly tried to use their service at a time when I wasn't at work.....
I almost fell off my chair when I saw the reply.
Like hello, internet, 2007 - 66 hours downtime a week for maintenance. These guys must be tech ninjas! ;-)
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Dear Ian Tester
Thank you for your email.
I am sorry that you are unable to use Land Register Online during this period.
The reason we shut down the website during these periods is specifically so that we have the ability to carry out essential maintenance.
At the Land Registry we are responsible for maintaining the largest property data base in the world, please note that we need the essential downtime to insure that the data is correct and accessible when most needed.
Sorry for any inconvenience caused.
Yours Sincerely
Edward Chambers
e-Services Delivery Group
Land Registry Head Office at Peterborough
-----Original Message-----
From: LROnline [mailto:LROnline]
Posted At: 12 August 2007 11:02
Posted To: Ed
Conversation: 1 : Ian Tester
Subject: 1 : Ian Tester
The utter stupidity of not allowing 24 hour record access on the internet: Discuss.
"Our service is currently unavailable. Operating hours are between 7 am and 12 midnight, Monday to Saturday (excluding bank holidays)"