Virgin Media Is Outstanding
I undwersatdn that some of you maybe unhappy with Virgin Medias Service/s But the fact is Sky is not all what they make out to be, you need a BT Phone line, Sky do not offer a 24hour breakdown service for either of there TV Or internet services but Virgin Media do.
You all say that Virgin Media is all bad, then that is your choice but Virgin Media will out win Sky at the end, I once had Sky, i was very disappointed.
I had given Sky another chance this year, to only find there Customer Service is worser than ever, the options to get to speak to someone you cant find and when you do it asks you to pick another option and so on, Skys service cant be improved, but Virgin Medias can, so by far Virgin is the best.
I have all services Virgin Media VM Provide and I would not change even if Sky offered me there services for free or BT, they are both out of date and poor services and customer care.
Virgin Media puts its customers first and therefore thats what matters.
I have had afew issues and problems with Virgin Media admitting, but they have said sorry and been very supportive to fix the problem, even at 2am!!!!
Sky takes between a week to 4 weeks to get someone to even come and see what the fault is and there is a chance they wont be able to repair it then, so is that all about???!!!
Sky is fooling people and they took the basic sky channels away simply to FORCE customers over to them because they knwo that Virgin Media is a great provider of TV, Telephone, Broadband and now mobile which Sky cant beat at any cost.
I see where some of you are coming from with regard Virgin Media VM but they are doing everything they can to provide customers with outstanding service and to the person who said it is £1 a minute to ring the Broadband support line, Yes it is but that is to protect customers and to only get people who have faults with SERVICE ring not with there computers, at the end of the call if you ring customer services the call will be refunded however long you were on it, this was told to all customers when it came into force this year.
As for updates and freezing, I have had Virgin Media for well over 3 years now and I have only ever had an update once a year up until this year when I have had two, when the set top box has been off and I havent been using it and freezing will happen sometimes, Skys service is poorly made, it crashes also it jams.
I dont care that Sky have taken Sky one and there other basic channels, it wont win me over and I stand by Virgin Media always, there service is great!
As for the Broadband, Capping as another person said, the speed goes slow in the evenings, you will find that is not Virgin Media but the mer fact that more people are using the internet after 5pm and downloading rather than in the day time, everyone has that problem.
I notice no one has said about the fact Sky over charges for channels and services, as well as charging for interactive services, also the fact that BT has poor customer care and support.
BT and Sky, just for 3 Services, two companys, no way, Virgin Media everytime.
I will remain a VM customer for good.