Just a few things:
pierrenorman, I dont think you would service in customer service long, thank god, you can buy a product, knowing its bad points, in the hope that the good will out weigh the bad, and you dont really know until you have had a chance to use said product.
The iPhone is a good product for a number of reasons, all of them to do with the UI, the phone should be a wake up call to the likes of Nokia and SonyEricsson, which like the moto Z8 should be a wake up call to anybody (SonyEricsson) making a UIQ based phone.
There is nothing new in the iPhone, what apple have done well is thought about how it will be used. (and perhaps introduced the next version of the iPod ui?)
On the other hand, you can not blame Apple if you are sucked in by its hype/marketing that is down to you and only you, MS is just just as good/bad at this sort of thing, as is any company.
Yes, I am a fan of the "I'm a Mac, I'm a PC" ads, they are very good ads, and do you know what I identify with PC, not because I think Mac is smug or because he is better or picking on PC, but because I have suffered the same issues PC does in the ad's: PC locking, crashing, having to delete all the crippledware etc. These (along with Vista) are the reason I am leaving PC land behind without a second look, I dare say I will be moaning about the bad bits of OSX withing days of starting to use it as my mean OS.
You know, the guy was right, its a product, not an artical of faith, and an insult or parise of the product is not an insult or parise of you, the user.