Under control ? Your having a laugh .
I moderate on a broadband forum and our busiest section by far is the TalkTalk section . Every user saying the same thing . The service is unreliable and slow if it works at all .
They make supporting it a nightmare by changing what kit they ship to customers as they go along .
The tech support lines come in for the heaviest critiscism , most users are under the impression they are told to lie to customers to get them off the phone with the promise of a non existant call back .
Like 99% of ISP's they just dont care for the customers anymore .