Nothing new here
Posted Tuesday 29th May 2007 14:31 GMT
It's not a free service that's down/unreliable, it's the whole outgoing email service. Which is part of the paid service package.
And it's not like there's even an indication it doesn't work - if there was, you'd know to work around it. All that happens is emails go into the system, and never come out, which is by far the worst thing that can happen: unless you routinely CC yourself a copy of all your email you'll never know there's a problem.
** in their defense if something is very important you should be sending read receipts anyway, and chasing it if they don't come back. That's just common sense**
Gmail and the others aren't guaranteed reliable - gmail certainly goes down occasionally - and as they're free (and US based) you have no recourse when they go wrong.
But for something you've actually paid for you expect it to work. And for the supplier not to spend days denying the problem exists when it clearly does!
^^ This is common place for companies these days, the onus is on the customer to prove them at fault else they do nothing. We pay for BT's megastream leased lines, over £7500 per annum, per line. They still deny there is a problem when one breaks 6 times in 2 months.
As for AOL, they blacklisted my current company for not having rDNS (with no warning or notification). Then when approached about it denied it, and still do to this day (6/7 months onward). As a result about 60% of our 150 contracted consultants have had to set up gmail etc. so that we as an organisation can send them vital info because they use AOL, and AOL drop all mail originating at our IP range.