Perhaps the employee is too busy
"Officials at Brinkster, which claims to be a top hosting provider in the US that serves customers in 175 countries, didn't respond to requests for comment."
A top hosting provider with only a /20 IP address allocation? That's a bit like being a world military power with a troop of boy scouts and a canoe.
And how is it that their registration shows them to be in Norfolk, Va, but their ARIN contact phone number is in Arizona?
I smell a rat.