I smell an outsource....
From James Arbuthnot and some un-named comments from the article, it does to my mind have the wiff of sombody about to suggest 'outsourcing' the PICT department. The comments are the following:
"PICT does not provide quick and competent support...It is not a good organisation. And it is a monopoly organisation. While there are shining individual exceptions to the string of whinges I set out below, they are exceptions."
From James the key word being 'monopoly', and this little diddy,
"My career has been spent in the national offices of a variety of charities of varying sizes and...in a private sector marketing agency," wrote one MP. "I have to say that although individuals are often friendly, helpful and professional, the PICT service overall seems to me one of the poorest I have received."
The keyword here being 'private sector'.
"I find it difficult to understand quite how the 158 staff in the PICT Service can fail to deliver a more helpful, efficient, and generally trustworthy service," - I forget her name.
Still, there is statment that they have a monopoly, that its somthing the private sector does better and suggestions that its over staffed, if that is not setting it up for outsourcing I do not know what is.
Of course I suppect the problem at PICT's has little to do with the 'man on the ground', and is more likey due to crap higher level managers. What this means in the public sector is most likely they have entered into an agreement with the like of BT for service provision, and whilst the big wigs pat them selfs on the back the people at the sharp end take the heat.
To the Article provider:
If would of been intrested (as PICT's) is a public department, to of got at least a little breakdown of what the 158 of its staff are responsibe for and some un-named comments from people lower down the ranks in PICT's with there opinion of where any problems lie. As it is, this article is mostly just beating on PICT, which may or may not deserve it.
On the other hand, I did laugh untill my spleen shatered when reading your comments on James . I do have little mercy for him... no thats wrong, I have no mercy at all for him...., I hope the new spitting image lampoons him good.