Once I'd read the title of this article I was trying to think of the difference between a "shoe-in" and a "shoe-ing" - maybe none in this case.
Do we know if any protection is in place to make sure *all* the Capita work will be done in the UK? Off-shoring some of the work may make the cost price lower for this one deal, but if the UK taxpayer has to pay Capita for the job *and* benefits to UK people that would have otherwise been working then the TCO is suddenly much higher...
[For the transatlantic readers, a "to give someone a shoe-ing" means to give them a kicking]