Are you kidding me??
Sky Broadband is shocking!! Not only have they changed the software on the routers, my wifi keeps getting disconnected every few hours, and the adsl link keeps disappearing. A reboot sorts this out but its so annoying! My Linksys router used to be connected for days without any problems!
My router failed with the wifi 3 weeks ago, promptly rung Sky and they said they would send me a new one in 3 - 5 working days. 6 days later still no router.
Rung them back and was advised someone was going to call me. The next day another agent called me back and went through the same details and guess what, still didnt work.
My new router then turned up 4 days later. This worked for another 3 days then completely died again! Guess what, same troubleshooting even though it would not switch on this time!!
So here i am with my new router another 5 days after logging the call!
The only good thing is its cheap.....but thats not always the best policy!!
Disgruntled Sky customer