They may have the quantity, shame about their quality
Yes, they are now spending a fortune on advertising, and watching the latest advert with Ramsey trying to fix a PC with a knife while his chefs playing cards just makes me laugh so much.
Few weeks ago you posted an article on a mortgage firm who is now sueing BT, I were the IT advisor to that company, and from day one I told the BT engineer over the phone where the fault came from, still I had to drive there and tell him face to face, then on the phone to his broadband support department just to confirm what I said the first time.
We deal with a lot of business customers, heres a small list of what I have seen in the past year :
Company moved across the road to new office, BT accounts manager didnt put the order through for new broadband as requested, so they went without broadband for 2 weeks, large compensation paid out.
Company moved, and BT screwed up the phones and broadband order, then add salt to injuiry, they delivered the new phones to the old office.
Customer moved house, BT did a remote diag and determined that the best way to install broadband is to put it on the same line as the switchboard number (its a huge house), pointless to say, it didnt work, after 2 weeks of farting around, we managed to get the BT crisise management team to sort the problem out, boy, you should see how fast things move once you got hold of the right people.
Company moving office, since the move, the broadband been down for weeks, then fixed, then off again, its a line fault ? but does it take months to fix ?
Bottom line is, BT is now selling the idea of 'You should be using your time running you own business, do what you good at, and let BT handle the your IT and communication' when they are the one who causes most of the comunication problems.
Have to run, need to call BT to find out why after they fixed my broadband line that my speed dropped by 50%, this is after their senior investigator came out and spend a whole morning here trying to find out why out telephone lines keeps dying every few months.
Thanks BT, you are really helping me and my business !!