It's become a joke
On the day of the second issue (the returned or duplicated tickets), I got through after about 90 minutes on the international line, and was told that, as I was ringing from Ireland, I should have been using the UK internal number.
After explaining to the politely rude lady in the call centre that Ireland is in fact a foreign country, she refused to believe me, and hung up.
The internal number - once formatted correctly - couldn't even connect to a busy signal from the republic. I went back to the international line, and got through an hour later to be told that it was in fact the correct number for me, but that they had just sold out. So through sheer ignorance on the part of their staff, I missed out on my ticket.
I sent a polite but mildly sarcastic email of complaint, more to vent than anything, and heard absolutley nothing back.
Except the email about the Latitude festival, which knew I'd failed to get a ticket.
So that's two strikes, and despite what they claim in the article, precisely zero apologies. They've completely breached data protection, as they knew I'd failed to get a ticket - and the tick box excuse is just an attempt at damage limitation. I've lost a lot of faith in how Glasto is run, given the shambles that is their ticket system. Who knows who else they've passed my details to?