Dell 2.0 or Dell -2.0
So what is this all about, Dell 2.0!
As a former employee, I have seen the mails above and some more.
Is that what Dell is about? According to Micheal Dell it is and I really value his opinion and vision.
BUT and yes there is a big BUT!
Does this reflect the business hwere the business is done? In the support departments? NO, it does not.
I have tried to get in contact with Mr. Dell, from the inside, but did not get any reaction on my mails ( the vision of his emplyees is valued? or not).
I have seen, each and every person who dared to tell management that they did something wrong, get fired! Is this the way to deal with positive critizism?
It is not all about prizes in the market, but most off all about the support people get from the company after they bought there servers.And those contracts run for 3 to 5 years. What has gone wrog over the last years will show itself in the loss of these contracts. And those contracts can only return after another 3-5 years. The business is goneor a long time (Dell lost out on a Euro 30 million deal in the Netherlands, for example, caused by bad support)
So what is the real cause?
First off all, bad management, no direction where to go to and most important off all Dell management is fooled by lower management, as the data fromsurveys is"adapted" to look good.Techs are put under so much pressure that there is no oe sitting in the supportfor more than 2 years.
And as a last point, the reliability of the products. None of the Dell servers are reliable. Each server series has problems, problems the employees are forbiden to tell the customers, but cause data loss on storage devices.
I have stated that this company is rotten from the inside, in my letter to Michael Dell and I stay to that.
After two years with Dell, I could write a book, how the Micheal Dell way does not work. Neither for employees as for customers.
I have finished my letter to Michael Dell, stating that I would not advice Dell to any of the people I know or companies I work for.
Neither would I have my enimies work for Dell as a company, there is no one who deserves that.