Just what Pipex customers need
Customer support was bad enough anyway, without ditching a bunch of the support staff. I guess they shouldn't have spent all that money on The Hoff.
I used to recommend Pipex to friends, but the service began to go downhill. Their billing system is very badly broken and they seem to be unable to fix it.
With the way in which they dealt with such issues (or rather how they did not) and quite simply the impolite manner in which they addressed the two customers I had referred and me, I just had to leave.
I switched to Sky some time ago and everything has been just peachy since. Now I actively tell people looking for a broadband provider to avoid Pipex.