Don't buy insurance from this man
I bought car insurance last year, whenever my boss walked in I had to hang up. So I'm waiting listening to the opening threats of prosecution that they have on these things. (ring Directline, you'll see what I mean) and the boss walks in, and I hang up. I'm not allowed to use the company phone for private business.
This happened 3 or 4 times and I'm stressed looking at the door to see if the boss will walk in, and trying to keep my voice down.
Finally I get through, and because I know that there is a computer flagging me as stressed, for some reason this made me even more stressed. Part way through the conversation, I think, "hold on, I don't need this shit, I can take my money elsewhere, and I chose not to be judged by a piece of software" I hung up. Directline lost the sale.
Instead I stopped off at an insurance broker's shop and bought from them.
Now I've decided any company that relies too much on computer scoring or voice analysis equipment like this won't get my business. Because they're replacing judgement based on full knowledge with a number from a computer, and I know how unreliable those arbitrary numbers are.