O2 are getting sloppy
I have been with O2 for many years and although I can't deny their network coverage is good, their customer services and tariffs suffer heavily in certain areas.
On many occasions when I have phoned the customer services, the person on the other end seems to be unsure of the answers and normally not interested in trying to answer them. It's clear the problems are within and it's us customers who are getting the brunt of it when phoning up.
I would say O2 are making the common mistake of big brand name knowing new customers will always come to them but not respecting those customers who are already there!
If there was ever a case of changing the management in the organisation then this is it. The company are going through what Marks and Spencers did a while back and starting to come apart at the seams. At least M&S changed the management and sorted things out. Can O2 do the same...?!!
Finally, tariffs. I find the data packages on their tariffs are shocking as the maximum you can get is the 1mb free and a 1 x bolt on of 4mb, totalling 5mb. In the space of a month this figure can easily be overstepped and they offer no other options. As one member of staff said to me, 'sorry, this is the maximum we are allowed to offer. I know it's really bad compared to other networks but that's all I can do. I'd suggest moving networks if you need more data usage.'
Hooray, finally an answer which was helpful and true. Shame it was another network they had to refer to though!
O2...sort it out before other networks cash in on your negative publicity!